Shipping & Return Policy
We are committed to delivering every order safely and ensuring your complete satisfaction. Please read our full policy below.
1. Order Processing Time
All orders are processed within 3–5 business days (Monday–Friday, excluding holidays). Orders placed outside of business hours will be processed on the next business day.
Processing time is separate from shipping time. Once your order is dispatched, the carrier transit time begins.
2. Shipping Methods & Delivery Time
We currently ship within the United States only. Orders may be fulfilled from international warehouses, depending on product availability and the most efficient logistics route.
We work with global shipping partners such as YunExpress, 4PX, Yanwen, and other international carriers. Final delivery in the U.S. is typically handled by USPS, UPS, or FedEx.
| Method | Handling Time | Transit Time | Cost |
|---|---|---|---|
| Standard Shipping | 3–5 Business Days | 10–15 Business Days | Free over $100 |
| Expedited Shipping | 3–5 Business Days | 7–12 Business Days | Calculated at checkout |
Delivery times are estimates and may vary due to weather conditions, customs processing, carrier delays, or peak seasons.
We are unable to ship to P.O. Boxes or Military APO/FPO addresses. A valid physical street address is required at checkout. Orders placed with a P.O. Box address may be delayed or canceled.
3. Shipping Costs
Shipping fees are calculated at checkout based on destination, package weight, and selected shipping method.
$5.00 – $50.00 depending on weight and destination.
Free standard shipping on orders over $100. Flat-rate or discounted shipping during special campaigns.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can monitor your delivery in real time on the carrier's website, or look it up directly on our Track Your Order page.
Enter your Order ID and billing email to see the latest status — no account needed.
Track directly with the carrier:
- USPS — usps.com
- UPS — ups.com
- FedEx — fedex.com
- 17TRACK — 17track.net
Tracking updates may take 24–48 hours to appear after shipment. If your order has not arrived within 15 business days of your shipping confirmation, contact us immediately.
5. Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control, including weather disruptions, customs clearance, carrier issues, or high seasonal demand. If delays occur, we will actively assist in tracking your order and resolving any issues.
6. Incorrect or Incomplete Address
It is the buyer's sole responsibility to provide accurate shipping details at checkout. If incorrect information is provided, delivery may fail or be delayed and additional reshipping fees may apply. Please double-check your address before placing your order.
Desi Yaaro is not responsible for packages delivered to an incorrect address provided by the buyer. If the package is returned to us due to an address error, we will contact you to arrange a reship (at your cost) or issue a refund minus the original shipping cost.
7. Lost or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us immediately. We will work with the carrier to investigate and provide a suitable resolution.
If a carrier confirms the package is lost and your address was correct, we will reship your order or issue a full refund.
No replacement, refund, or credit will be issued for packages sent to an invalid address provided by the buyer.
If your tracking shows "Delivered" but the package is missing, please first check with neighbors and your local carrier office. Then contact us at wecare@desiyaaro.com so we can file a claim on your behalf.
Return & Refund Policy
We accept returns within 30 days of delivery. We want you to be completely satisfied with your purchase.
Our Promise: Every item sold by Desi Yaaro is carefully inspected before shipment. If something is not right, we will make it right — quickly and without hassle.
To be eligible for a return, your item must meet all of the following conditions:
- Be unused and in original condition
- Include the original packaging where applicable
- Have all original tags, stickers, and protective films still attached and intact
- Show no signs of wear, alteration, or damage caused after delivery
- Include proof of purchase (order confirmation email or receipt)
- Be requested within 30 days of the delivery date
The following items are non-returnable:
- Used or damaged items (not due to shipping)
- Items without original packaging
- Items returned without accessories or required documentation
- Custom, personalized, or engraved items
- Final sale items, promotional items, and gift cards
- Items returned more than 30 days after delivery
We reserve the right to assess the condition of any returned item. Items that do not meet our return criteria will be sent back to you at your expense, and no refund will be issued. We recommend photographing your item before shipping it back as documentation.
How to Start a Return
Please follow the steps below to initiate a return. Do not ship any item back before receiving authorization — unauthorized returns will not be accepted.
Request a Return Authorization
Email wecare@desiyaaro.com within 30 days of delivery. Include your order number, the reason for the return, and clear photos of the item and original packaging. We will review your request within 1–2 business days.
Receive Return Authorization
Once your return is approved, we will email you a Return Merchandise Authorization (RMA) number with full packaging instructions and the return address. Please write the RMA number clearly on the outside of the package.
Pack Your Item Securely
Place the item in its original packaging with all accessories, then pack inside a sturdy outer shipping box with adequate cushioning.
Ship to Our Returns Center
Drop off the package at any authorized carrier location. Customers are responsible for return shipping costs unless the issue is our fault. Keep your tracking number until your refund has been confirmed.
6342 Kendall St, Arvada, CO 80003, United States
Damaged or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery. Claims submitted after this window may not be eligible for resolution.
Email wecare@desiyaaro.com with: (1) your order number, (2) a description of the issue, and (3) clear photos of the item, the damage or defect, and the outer packaging. We will offer a replacement or full refund.
If the outer shipping box appears damaged upon delivery, please photograph the packaging before opening and note the condition with the delivery driver if possible. This helps us file a carrier claim on your behalf.
Refunds
Once we receive and inspect your returned item, we will process your refund promptly. Funds will be returned to the original payment method.
Inspection Upon Arrival
We will inspect the returned item within 1–2 business days of receiving it. You will be notified by email of the outcome.
Refund Approval & Processing
If approved, your refund will be issued to your original payment method within 3–7 business days after approval.
Refund Not Received?
Refund timelines vary by bank or card issuer. If more than 10 business days have passed since your refund was approved and you have not seen it, please contact us at wecare@desiyaaro.com with your order number.
A partial refund may be issued if the returned item shows signs of use, is missing accessories, or otherwise does not fully meet our return conditions. We will notify you of any deduction before processing.
Cancellations
Orders can be canceled within 12 hours of purchase. After that window, the standard return process applies once the order is delivered.
Questions About Your Order?
Our support team is available Monday – Friday and responds within 1 business day.
wecare@desiyaaro.com