Enter your order number and the email address you used at checkout. Your order number is in your confirmation email and looks like #1234.
What the statuses mean
| Status | What is happening |
|---|---|
| Processing | Payment cleared. The warehouse is picking and packing your order – 1 to 3 business days. |
| Completed | The parcel has been handed to FedEx. Your tracking number is in your dispatch email and on your order page. |
| On hold | We are waiting on something – usually a payment confirmation or a query about the delivery address. Check your email. |
| Cancelled | The order was cancelled and any payment refunded. |
| Refunded | A refund has been issued to your original payment method. |
Tracking with FedEx
Once dispatched, follow the parcel on fedex.com with the number we emailed you. Tracking can take up to 24 hours to show its first scan – a number that shows nothing on day one is normal.
Expect 6 to 9 business days in transit from Hong Kong, plus 1 to 3 business days of handling before that.
Something not right?
- No tracking after 4 business days: email support@desiyaaro.com with your order number.
- Tracking has not moved for a week: email us and we will open a trace with FedEx.
- Marked delivered, but nothing arrived: check with neighbours and around the property, then email us within 7 days of the delivery scan.
Talk to us
Phone
+1 469 648 0069
Orders, delivery and general questions
support@desiyaaro.com
Returns, exchanges and anything that went wrong
wecare@desiyaaro.com
Facebook
web.facebook.com/desiyaaro
Independent reviews
Our Trustpilot profile
When we are here
Monday to Friday, 9:00 am - 6:00 pm PT
Saturday, 10:00 am - 4:00 pm PT
Closed Sunday and US public holidays
Saturday, 10:00 am - 4:00 pm PT
Closed Sunday and US public holidays