Ordering
No. You can check out as a guest. An account only saves your addresses and lets you see your order history and tracking in one place.
Email support@desiyaaro.com as soon as you can. While the order is still in handling – the first 1 to 3 business days – we can usually change the address, swap a size or cancel and refund you in full. Once FedEx has the parcel it has to be handled as a return.
You get a confirmation email within a few minutes. If it has not arrived, check your spam folder, then email us with the address you used and we will look it up.
Not through the website. Email support@desiyaaro.com with what you need and we will tell you honestly whether we can help.
Shipping and delivery
Every order is dispatched from our fulfilment partner’s warehouse in Kwai Chung, Hong Kong. Our Camarillo, California address is an office – it holds no stock and dispatches nothing.
7 to 12 business days in total: 1 to 3 business days to pick and pack, then 6 to 9 business days in transit with FedEx. Business days are Monday to Friday, excluding public holidays.
A flat $7.95, and free on orders over $79.
No. We collect 10% import duty at checkout, itemised as “Import duties & taxes”, and settle it for you. The checkout total is the whole amount we charge. If a carrier ever bills you for duty on one of our orders, forward it to us and we will take it up with them.
Not at the moment. We deliver to US addresses only, and we cannot deliver to PO boxes, APO/FPO addresses or freight forwarders.
That is normal for the first 24 hours after we hand the parcel over. If it has shown nothing for more than two business days, email us and we will open a trace with FedEx.
Sizing and fit
No, and the difference is not consistent between makers. Always go by the measurements on the product page rather than the letter size. Our size guide explains how to measure and how to read an Indian size chart.
It depends on the item and we state it in the title and description. Many sarees come with an unstitched blouse piece – a length of matching fabric you take to a tailor. Some come with a ready-stitched blouse. Some come with neither.
The garment is partly made up and needs a tailor to finish it to your measurements – usually the bust and length. It is not ready to wear out of the packet.
Yes, within 30 days of delivery, as long as it is unworn and unwashed with tags on. You pay the return postage on a size or change-of-mind return.
Returns and refunds
30 days, counted from the day your parcel is delivered rather than the day you ordered.
Email wecare@desiyaaro.com with your order number before sending anything. We reply within one business day with a return authorisation number and the address to use. Do not post anything back before you have those – a parcel with no RMA cannot be matched to an order.
No. That address is an office and cannot process returns. Parcels sent there may be refused.
You do if you changed your mind or the size is wrong. We do if the item is faulty, arrived damaged, or is not what you ordered.
No.
We refund within 5 business days of the item arriving back at the warehouse. Your bank then takes its own time – usually 3 to 10 business days for a card, quicker for PayPal.
Pierced jewellery, for hygiene reasons, unless faulty. Anything worn, washed, altered or tailored – including a blouse piece that has been cut. Items marked final sale at the time of purchase.
Products
Yes. We buy from wholesalers and exporters who can tell us where their stock comes from, and every item carries the manufacturer’s own barcode. We are an independent retailer, not the brand owner and not an authorised dealer, and we say so on every product page.
Most are supplied by the manufacturer or wholesaler, and we credit that on the product page rather than passing them off as our own.
Screens differ, and dye lots differ. Hand-block printing and hand embroidery also vary piece to piece – that is the nature of the work, not a fault.
Follow the care label on the garment first. As a rule, silk, zari and heavy embroidery should be dry-cleaned only; cotton and rayon can usually be hand-washed cold and dried in shade. Washing a dry-clean-only item is not covered by our returns policy.
Payment and security
PayPal and Visa.
No. Payment is handled by our payment provider on their own systems. We are told only that the payment cleared, the card type and the last four digits.
Every page runs over HTTPS, and passwords are stored hashed. See our Privacy Policy for the detail.
Still stuck?
Talk to us
Saturday, 10:00 am - 4:00 pm PT
Closed Sunday and US public holidays