Your return window
You have 30 days from the day your parcel is delivered to start a return. We count from the delivery scan, not from the day you placed the order, because your order spends up to twelve business days in transit and it would not be fair to spend your return window on shipping.
Start here – every time
Email wecare@desiyaaro.com before you send anything back. Include your order number and tell us which item and why.
We will reply within one business day with a return authorisation (RMA) number, the address to send the item to, and what to write on the parcel. Do not post anything back before you have those instructions. A parcel that arrives without an RMA cannot be matched to an order, and we may not be able to refund it.
Returns do not go to our California office. That address is an office and cannot receive returns.
What can be returned
Unworn, unwashed items in their original condition, with any tags still attached and in the original packaging.
What cannot be returned
- Pierced jewellery – earrings, nose pins and similar – for hygiene reasons, unless the item is faulty.
- Items that have been worn, washed, altered, dry-cleaned, tailored or stitched, including a blouse piece that has been cut or stitched.
- Items marked “final sale” on the product page at the time you bought them.
- Anything returned to us after the 30-day window has closed, or without an RMA number.
Who pays for return shipping
Here it depends on why the item is coming back, and we would rather be plain about it than promise something we do not do.
- You changed your mind, it does not suit, or the size is wrong: you pay the return postage. We do not provide a prepaid label for these. Use a tracked service – we cannot refund an item that never reaches us.
- The item is faulty, damaged in transit, or we sent the wrong thing: we pay. We will email you a prepaid label or refund what you spent on postage against a receipt. Tell us within 7 days of delivery and send photographs.
The original outbound shipping charge is refunded only when the return is our fault. It is not refunded on a change-of-mind return.
Restocking fees
We do not charge a restocking fee.
Your refund
Once the item reaches the warehouse and has been checked, we issue your refund within 5 business days to the original payment method. Your bank or PayPal then takes its own time to post it – usually 3 to 10 business days on a card, faster on PayPal.
The refund covers what you paid for the item, and the 10% import duty collected on it. It does not cover the outbound shipping charge on a change-of-mind return.
We email you when the refund is issued. If two weeks have passed since that email and you still cannot see the money, send us the email and we will chase it with the processor.
Exchanges
We do not process direct exchanges – it would keep your item in transit for another two weeks. Return the item for a refund and place a new order for the size or colour you want. If you tell us you are doing that, we will do what we can to hold the replacement for you.
Cancelling before it ships
Email support@desiyaaro.com. If the order is still in handling we will cancel it and refund you in full. Once FedEx has the parcel it has to be treated as a return.
Faulty items outside the return window
A manufacturing fault that shows up later – a seam that opens, embroidery that lifts – is not a change-of-mind return. Email wecare@desiyaaro.com with photographs and we will look at it on its merits. Normal wear, fading from washing, and damage from altering or dry-cleaning are not manufacturing faults.
Your statutory rights
Nothing in this policy limits any right you have under the consumer protection law of your state or under US federal law.