How to reach us
There is a person at the other end of every one of these. We answer emails Monday to Saturday and reply within one business day – usually much sooner.
Talk to us
Saturday, 10:00 am - 4:00 pm MT
Closed Sunday and US public holidays
Send us a message
Where to write
Everything goes to support@desiyaaro.com – questions before you order, an order on its way, a damaged or missing item, or anything that went wrong. If your order arrives faulty, damaged, wrong or incomplete, email us within 7 days of delivery with an uncut unboxing video, and please do not send anything back unless we ask.
What to include
It saves a round trip if your first message includes:
- Your order number, if you have one (it looks like #1234 and is in your confirmation email).
- The email address you used at checkout.
- For a fault, damage, a wrong item or something missing, your uncut unboxing video (attached or as a link) – we cannot handle a claim without it.
Our office
Head office
Saturday, 10:00 am - 4:00 pm MT
Closed Sunday and US public holidays
This is our registered business and correspondence address. It is not a shop, not a warehouse and not a returns depot - orders are packed and dispatched from our fulfilment warehouse, and anything we ask you to send back goes to the address on the prepaid label we email you.
Please do not post returns to this address. It is an office. Parcels sent there cannot be processed and may be refused. Email support@desiyaaro.com first and we will send you the address to use.