Open your dispatch email
The moment your parcel leaves the warehouse we email you a tracking link. Tapping Track your order in that email opens a live status for that order - no password, no order number to type.
Or sign in to your account
Every order you have placed with the same email address is listed under your account, each with its own status and tracking link. Signing in takes a one-time code sent to your email - there is no password to remember.
Follow the parcel with FedEx
With the tracking number in hand you can also watch the parcel directly on fedex.com. The first scan can take up to 24 hours to appear - a number that shows nothing on day one is normal.
What the statuses mean
| Status | What is happening |
|---|---|
| Payment pending | Your bank has not cleared the payment yet. Nothing is picked until it does. |
| Unfulfilled | Payment cleared. The warehouse is picking and packing your order – 1 to 3 business days. |
| Fulfilled | The parcel has been handed to FedEx. Your tracking number is in your dispatch email and on your order page. |
| Partially fulfilled | Part of the order has shipped and the rest follows. Each parcel gets its own tracking number. |
| Cancelled | The order was cancelled and any payment refunded. |
| Refunded | A refund has been issued to your original payment method. |
Tracking with FedEx
Once dispatched, follow the parcel on fedex.com with the number we emailed you. Tracking can take up to 24 hours to show its first scan – a number that shows nothing on day one is normal.
Expect 6 to 9 business days in transit from Hong Kong, plus 1 to 3 business days of handling before that.
Something not right?
- No tracking after 4 business days: email support@desiyaaro.com with your order number.
- Tracking has not moved for a week: email us and we will open a trace with FedEx.
- Marked delivered, but nothing arrived: check with neighbours and around the property, then email us within 7 days of the delivery scan.
Talk to us
Saturday, 10:00 am - 4:00 pm PT
Closed Sunday and US public holidays