Return & Refund Policy
How to send something back, who pays the postage and when your money arrives.
You have 30 days to start a return, counted from the day your parcel is delivered - not the day you ordered, because it would not be fair to spend your window on shipping. Email us first, send it back with the number we give you, and your refund follows within a few business days.
1How to return an item
Five steps. The first one matters most: talk to us before you post anything.
- 1Within 30 days of delivery
Email us first
Write to wecare@desiyaaro.com with your order number, which item and why it is coming back.
- 2Within 1 business day
Get your return number
We reply with a return authorisation (RMA) number, the address to send it to and what to write on the parcel.
- 3Tracked service
Pack it and send it
Unworn, unwashed, tags on, in the original packaging, with the RMA on the parcel. Keep your tracking receipt.
- 4On arrival
We check it
The warehouse matches the parcel to your RMA and checks the condition of the item.
- Within 5 business days
You are refunded
To your original payment method, and we email you when it is issued.
Please do not post anything back before you have your RMA number. A parcel that arrives without one cannot be matched to an order, and we may not be able to refund it. Returns do not go to our California office - it is an office and cannot receive parcels.
2What can be returned
We accept
- Unworn and unwashed items in their original condition
- With any tags still attached
- In the original packaging
- Started within 30 days of delivery, with an RMA number
We cannot accept
- Pierced jewellery - earrings, nose pins and similar - for hygiene reasons, unless it is faulty
- Anything worn, washed, altered, dry-cleaned, tailored or stitched - including a blouse piece that has been cut or stitched
- Items marked "final sale" on the product page when you bought them
- Returns started after the 30-day window, or sent without an RMA number
3Who pays for return shipping
It depends on why the item is coming back. We would rather be plain about it than promise something we do not do.
| Changed your mindDoes not suit, wrong size, no longer needed | Our faultFaulty, damaged in transit, or the wrong item | |
|---|---|---|
| Return postage | You pay Use a tracked service - no prepaid label is provided | We pay We email a prepaid label, or refund your postage against a receipt |
| Tell us within | 30 days of delivery | 7 days of delivery, with photographs |
| Item price refunded | Yes | Yes |
| Original shipping charge | Not refunded | Refunded |
| Restocking fee | None | None |
4Your refund, step by step
Refunds go back to the payment method you used. If two weeks have passed since our refund email and you still cannot see the money, send us that email and we will chase it with the payment processor.
5Exchanges, cancellations and late faults
Want a different size or colour?
We do not do direct exchanges - it would keep your item in transit for another two weeks. Return it for a refund and place a new order. Tell us you are doing that and we will do what we can to hold the replacement for you.
Want to cancel before it ships?
Email support@desiyaaro.com. While the order is still being prepared we cancel it and refund you in full. Once FedEx has the parcel it has to come back as a return.
A fault after 30 days?
A manufacturing fault that shows up later - a seam that opens, embroidery that lifts - is not a change-of-mind return. Email wecare@desiyaaro.com with photographs and we will look at it on its merits. Normal wear, fading from washing and damage from altering or dry-cleaning are not manufacturing faults.
Your statutory rights: nothing in this policy limits any right you have under the consumer protection law of your state or under US federal law.
Returns questions
The size is wrong - is that a change-of-mind return?
Yes. You pay the return postage and the original shipping charge is not refunded; the item price is. Our size guide is there to help you get it right first time.
Can I return the saree if I have stitched the blouse piece?
No. Once the blouse piece has been cut or stitched the item cannot be returned, unless it has a manufacturing fault.
Can I drop my return at a FedEx store?
On a change-of-mind return you choose the carrier - any tracked service is fine. If the return is our fault, we either email you a prepaid label or refund your postage against a receipt.
Do you charge a restocking fee?
No, never.
How will I know my refund has been issued?
We email you the moment it is issued. Card refunds usually show in 3-10 business days; PayPal is faster.