Frequently Asked Questions

No. You can check out as a guest. An account only saves your addresses and lets you see your order history and tracking in one place.

Email support@desiyaaro.com as soon as you can. While the order is still being prepared – up to 5 business days – we can usually change the address, swap a size or cancel and refund you in full. Once it has been handed to the carrier it can no longer be changed or cancelled.

You get a confirmation email within a few minutes. If it has not arrived, check your spam folder, then email us with the address you used and we will look it up.

Not through the website. Email support@desiyaaro.com with what you need and we will tell you honestly whether we can help.

Every order is dispatched from our fulfilment partner’s warehouse in Kwai Chung, Hong Kong. Our Kalispell, Montana address is an office – it holds no stock and dispatches nothing.

We prepare your order within 5 business days. It is then 15 to 21 business days in transit with free standard shipping by USPS, or 2 to 5 business days with FedEx expedited. Business days are Monday to Friday, excluding public holidays.

Standard shipping by USPS is free on every order, with no minimum. FedEx expedited is a flat $59 per order.

No. No tax or duty is added at checkout, and any US import duty on your parcel is paid by us. The checkout total is the whole amount we charge. If a carrier ever bills you for duty on one of our orders, forward it to us and we will take it up with them.

Not at the moment. We deliver to US addresses only, and we cannot deliver to PO boxes, APO/FPO addresses or freight forwarders.

That is normal for the first 24 hours after we hand the parcel over. If it has shown nothing for more than two business days, email us and we will open a trace with the carrier.

No, and the difference is not consistent between makers. Always go by the measurements on the product rather than the letter size. Our size guide explains how to measure and how to read an Indian size chart.

It depends on the item and we state it in the title and description. Many sarees come with an unstitched blouse piece – a length of matching fabric you take to a tailor. Some come with a ready-stitched blouse. Some come with neither.

The garment is partly made up and needs a tailor to finish it to your measurements – usually the bust and length. It is not ready to wear out of the packet.

No - we do not accept change-of-mind or wrong-size returns, so please measure against our size guide before you order. If we sent a different size from the one you ordered, email us within 7 days of delivery with your unboxing video and we reship the right one free.

Email support@desiyaaro.com within 7 days of delivery with your order number and an uncut, unedited video of you opening the parcel. We reship a new, complete item free of charge.

It is the only reliable record of what arrived and in what condition. We cannot accept a claim without one, or with a video that has been cut or edited.

No. We do not accept change-of-mind returns. We replace items that arrive faulty, damaged, wrong or incomplete.

Claims made more than 7 days after delivery are not covered, so please open and film your parcel as soon as it arrives.

Only if we ask - and if we do, we email you a prepaid return label. Please do not post anything to our Kalispell address: it is an office and cannot receive parcels.

If we cannot reship an approved claim, or cannot fill your order, we refund to your original payment method within 5 business days. Your bank then takes its own time – usually 3 to 10 business days for a card, quicker for PayPal.

No.

Yes. We buy from wholesalers, exporters and manufacturers who can tell us where their stock comes from. We are an independent retailer, not the brand owner and not an authorised dealer, and we say so on every product page.

Most are supplied by the manufacturer or wholesaler, and we credit that on the product rather than passing them off as our own.

Screens differ, and dye lots differ. Hand-block printing and hand embroidery also vary piece to piece – that is the nature of the work, not a fault.

Follow the care label on the garment first. As a rule, silk, zari and heavy embroidery should be dry-cleaned only; cotton and rayon can usually be hand-washed cold and dried in shade. Washing a dry-clean-only item is not covered by our returns policy.

Visa, Mastercard, American Express, Discover and Diners Club, plus PayPal, Shop Pay, Apple Pay and Google Pay.

No. Payment is handled by Shopify Payments, or by PayPal, on their own systems. We are told only that the payment cleared, the card type and the last four digits.

Every page runs over HTTPS, and passwords are stored hashed. See our Privacy Policy for the detail.