Shipping Policy
Where your order ships from, your two delivery options and exactly what they cost.
Every order is prepared at our fulfilment warehouse in Hong Kong and delivered to any address in the United States. At checkout you choose free standard shipping by USPS - 15-21 business days, or FedEx expedited for $59 - 2-5 business days. No tax or duty is added at checkout, and any import duty is paid by us - nothing is collected on your doorstep.
1From your order to your door
Counted in business days - Monday to Friday, excluding public holidays.
- 1Day 0
You place your order
Choose free standard shipping (USPS) or expedited shipping ($59, FedEx) at checkout. No tax or duty is added. Orders placed at a weekend start on the next business day.
- 2Up to 5 business days
We prepare it
At our fulfilment warehouse in Kwai Chung, Hong Kong - the only place orders are dispatched from. The same processing time applies to both shipping options.
- 3Tracking emailed
Handed to the carrier
We email your tracking number. It also appears on your order under My Account.
- 415-21 or 2-5 business days
In transit and customs
15-21 business days with standard USPS shipping, 2-5 business days with FedEx expedited. Any import duty is settled by us, so nothing is held for payment.
- Delivered
Delivered to your door
Anywhere in the 50 states. Film the unboxing in one continuous video: if anything is faulty, damaged or missing, that video is what lets us reship it free within 7 days of delivery.
The two shipping options side by side
| StandardChosen by default at checkout | ExpeditedWhen you need it sooner | |
|---|---|---|
| Carrier | USPS | FedEx |
| Price | Free on every order, no minimum spend | $59 per order |
| Processing | Up to 5 business days | Up to 5 business days |
| In transit | 15-21 business days | 2-5 business days |
| Tracking | Emailed when it ships | Emailed when it ships |
Transit times start once the parcel has been handed to the carrier, after processing. Customs can occasionally add a day or two. That is outside our control, but if a parcel stalls we chase it with the carrier for you.
2What you pay
Two shipping options, and no tax or duty on top. The total on the order summary is the whole amount.
A worked example
| Order of $53.97 | Standard (USPS) | Expedited (FedEx) |
|---|---|---|
| Items | $53.97 | $53.97 |
| Shipping | Free | $59.00 |
| Tax and import duty | None - paid by us | None - paid by us |
| You pay at checkout | $53.97 | $112.97 |
| Due on delivery | $0.00 | $0.00 |
Your order crosses a border, so it can be subject to US import duty. We pay that ourselves - nothing is added at checkout, and the carrier will not bill you for duty on this shipment. If a carrier ever does invoice you for anything relating to a DesiYaaro order, forward it to support@desiyaaro.com and we will take it up with them.
3Where we deliver
We deliver to
- Every address in the United States - all 50 states
- Homes, apartments and business addresses
- A different delivery address from your billing address
We cannot deliver to
- PO boxes
- APO, FPO and DPO military addresses
- Freight forwarders and parcel-forwarding services
- Anywhere outside the United States - we do not ship internationally
If you order to one of these by mistake, we email you for another address. If we cannot get one, we cancel the order and refund you in full.
Our fulfilment partner's warehouse. Our Kalispell office does not hold stock and does not dispatch parcels.
Open in Google Maps4Tracking your parcel
Tracking number by email
Sent the moment the parcel is handed to USPS or FedEx, and saved on your order in My Account.
First scan within 24 hours
A number that shows nothing on day one is normal - it is not a lost parcel.
Look it up any time
Use your order number and billing email on our tracking page - no account needed.
Track your orderNeed to change the delivery address?
Email support@desiyaaro.com straight away. While the order is still being prepared we can usually change it.
We can no longer redirect it. Arrange a change directly with USPS or FedEx using your tracking number.
5If something goes wrong
Find what happened, do the one thing marked "You", and leave the rest to us.
Tracking has not moved for a week
- You
- Email support@desiyaaro.com with your order number.
- We
- Open a trace with the carrier and keep you posted.
Marked delivered, but nothing arrived
- You
- Check with neighbours and around the property, then email us within 7 days of the delivery scan.
- We
- File a claim with the carrier.
Damaged, faulty or something missing
- You
- Film the unboxing in one continuous take, then email support@desiyaaro.com within 7 days of delivery with the video.
- We
- Reship a new, complete item free of charge under our returns policy.
Split shipments: if an order holds items stored in different parts of the warehouse it may arrive in more than one parcel, on different days. You are not charged twice for shipping, and each parcel gets its own tracking number.
Shipping questions
Is standard shipping really free?
Yes - on every order to a US address, with no minimum spend and no code. It goes by USPS and takes 15-21 business days in transit.
Is there a faster option?
Yes. FedEx expedited costs $59 per order and takes 2-5 business days in transit. Choose it at checkout. Processing - up to 5 business days - is the same for both options.
Will I have to pay anything when the parcel arrives?
No. No tax or duty is added at checkout, and any import duty is paid by us. The total on your order summary is everything you pay.
Do you ship outside the United States?
No. We deliver to US addresses only, and not to PO boxes, military addresses or freight forwarders.
Why does my tracking number show nothing?
The first scan can take up to 24 hours to appear. If it has not moved for a week, email us and we will open a trace.
Why do my items arrive in two parcels?
They were stored in different parts of the warehouse. Shipping is charged once, and each parcel has its own tracking number.