Shipping Policy
Where your order ships from, how long it takes and exactly what it costs.
Every order ships from our fulfilment warehouse in Hong Kong by FedEx and reaches you in 7-12 business days. There is one price for shipping, no tax or duty is added at checkout, and any import duty is paid by us - nothing is collected on your doorstep.
1From your order to your door
Five stages, counted in business days - Monday to Friday, excluding public holidays.
- 1Day 0
You place your order
Shipping is shown on the order summary before you pay - no tax or duty is added. Orders placed at a weekend start on the next business day.
- 21-3 business days
We pick and pack it
At our fulfilment warehouse in Kwai Chung, Hong Kong - the only place orders are dispatched from.
- 3Tracking emailed
Handed to FedEx
We email your tracking number. It also appears on your order under My Account.
- 46-9 business days
In transit and customs
FedEx flies it to the US and clears customs. Any import duty is settled by us, so nothing is held for payment.
- 7-12 business days in total
Delivered to your door
Anywhere in the 50 states. Your 30-day return window starts on this day, not the day you ordered.
Customs can occasionally add a day or two. That is outside our control, but if a parcel stalls we chase it with the carrier for you.
2What you pay
One shipping service, one price, and no tax or duty on top. The total on the order summary is the whole amount.
Two worked examples
| Order of $53.97 | Order of $161.91 | |
|---|---|---|
| Items | $53.97 | $161.91 |
| Shipping | $7.95 | Free |
| Tax and import duty | None - paid by us | None - paid by us |
| You pay at checkout | $61.92 | $161.91 |
| Due on delivery | $0.00 | $0.00 |
Your order crosses a border, so it can be subject to US import duty. We pay that ourselves - nothing is added at checkout, and FedEx will not bill you for duty on this shipment. If a carrier ever does invoice you for anything relating to a DesiYaaro order, forward it to support@desiyaaro.com and we will take it up with them.
3Where we deliver
We deliver to
- Every address in the United States - all 50 states
- Homes, apartments and business addresses
- A different delivery address from your billing address
We cannot deliver to
- PO boxes
- APO, FPO and DPO military addresses
- Freight forwarders and parcel-forwarding services
- Anywhere outside the United States - we do not ship internationally
If you order to one of these by mistake, we email you for another address. If we cannot get one, we cancel the order and refund you in full.
Our fulfilment partner's warehouse. Our California office does not hold stock and does not dispatch parcels, and it cannot receive returns.
Open in Google Maps4Tracking your parcel
Tracking number by email
Sent the moment the parcel is handed to FedEx, and saved on your order in My Account.
First scan within 24 hours
A number that shows nothing on day one is normal - it is not a lost parcel.
Look it up any time
Use your order number and billing email on our tracking page - no account needed.
Track your orderNeed to change the delivery address?
Email support@desiyaaro.com straight away. While the order is still being prepared we can usually change it.
We can no longer redirect it. Arrange a change directly with FedEx using your tracking number.
5If something goes wrong
Find what happened, do the one thing marked "You", and leave the rest to us.
Tracking has not moved for a week
- You
- Email support@desiyaaro.com with your order number.
- We
- Open a trace with FedEx and keep you posted.
Marked delivered, but nothing arrived
- You
- Check with neighbours and around the property, then email us within 7 days of the delivery scan.
- We
- File a claim with the carrier.
The parcel arrived damaged
- You
- Photograph the outer packaging before unpacking any further, then email wecare@desiyaaro.com.
- We
- Treat it as our fault under the returns policy - we cover the return postage.
Split shipments: if an order holds items stored in different parts of the warehouse it may arrive in more than one parcel, on different days. You are not charged twice for shipping, and each parcel gets its own tracking number.
Shipping questions
Will I have to pay anything when the parcel arrives?
No. No tax or duty is added at checkout, and any import duty is paid by us. The total on your order summary is everything you pay.
Is there a faster shipping option?
Not at the moment. Every order goes by FedEx from Hong Kong, 7-12 business days door to door.
Do you ship outside the United States?
No. We deliver to US addresses only, and not to PO boxes, military addresses or freight forwarders.
Why does my tracking number show nothing?
The first scan can take up to 24 hours to appear. If it has not moved for a week, email us and we will open a trace.
Why do my items arrive in two parcels?
They were stored in different parts of the warehouse. Shipping is charged once, and each parcel has its own tracking number.